Page Title
Shipping & Returns
Shipping
Most of our orders are processed within 1 working day. Orders received on Saturdays, Sundays and Public holidays will be processed on the following business day. We aim to deliver your items as soon as possible but delivery times are subject to change and are estimates only.
We ship orders around NZ-wide with CourierPost. Allow 1-3 working days to cities and urban centres and up to an additional 2-3 working days for rural deliveries.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, if you are sending an item that you no longer need or purchased wrong item, it must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at info@ecosol.co.nz.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Cancellation Request
We are more than happy to cancel the order and refund the money without any delay where customer made a wrong purchase or something else. The cancellation request for an order will only be accepted before the order get dispatched or packed up for the delivery.
The refund will be processed same day from our side which may take 1-2 working days to show into the bank account.
If you have any other questions regarding the cancellation please feel free to contact us.
Refund:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
If the item is damaged, faulty or received a wrong item from us, we will send you a return label to receive the order back to us and we will either send you a replacement, new order or will offer you a full refund (as per the customer's decision)
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.